Instructor Guides

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The instructor guides featured below are samples of materials written for facilitators of face-to-face training workshops. The guides explain workshop content, delivery methods, and materials and resources.

 

Call Center Huddle Facilitator Guide

The Huddles facilitator guide steps trainers through the purpose of huddles, how to conduct a huddle, and the use of huddle boards.

Click here to view the Facilitator Guide.

 

Train-the-Trainer Primer

The PBS training module was designed as a train-the-trainer primer to teach CSRs the process for handling paper orders for PBS videos.

Click here to view the Train-the-Trainer Primer.

 

Instructor Guide for Face-to-Face Technical Training

The VarTec Technical Training Module was developed to train processes and technical skills with proprietary databases of customer information.

Click here to view the Instructor Guide.

 


© Gina M. Snow